Shipping policy
Shipping Policy
Last Updated: August 24, 2026
Thank you for shopping with Scalpmora. We aim to provide a straightforward and reliable delivery experience for customers around the world.
Free Worldwide Shipping
We are pleased to offer free worldwide shipping on all eligible orders placed through scalpmora.shop.
There is no standard shipping fee charged by Scalpmora for eligible orders.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
The delivery estimate begins after the order has been successfully processed for shipment.
Delivery times are estimates rather than guaranteed arrival dates.
Order Processing
After an order is placed, it may require processing before being transferred to the shipping carrier.
During periods of unusually high order volume, holidays, promotional events, or unforeseen circumstances, processing may occasionally require additional time.
Order Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to register and update the shipment after dispatch.
International Shipping
Scalpmora ships to customers worldwide where delivery services are available.
International shipments may be subject to customs inspections, local import procedures, or other requirements imposed by authorities in the destination country.
Such procedures may occasionally affect delivery times.
Customs and Import Requirements
International customers are responsible for complying with the import requirements applicable in their country.
Where customs duties, taxes, or other government charges apply and are not collected during checkout, responsibility will be determined under the applicable laws and import rules of the destination country.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an address error, contact us immediately at:
We will attempt to update the information where possible, but we cannot guarantee changes after an order has entered fulfillment or has been transferred to a shipping carrier.
Delayed Shipments
Although most shipments are expected to arrive within the estimated delivery period, occasional delays may occur because of:
- Customs processing;
- Carrier disruptions;
- Severe weather;
- Public holidays;
- High shipping volumes;
- Transportation interruptions;
- Incorrect or incomplete address information;
- Events outside our reasonable control.
If your shipment is substantially delayed, please contact our support team so we can review the available tracking information.
Lost Packages
If tracking indicates an unusual delay or your shipment appears to have been lost, contact us at support@scalpmora.shop.
We may review the shipment status and, where appropriate, contact the carrier before determining the appropriate resolution.
Delivered but Not Received
If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:
- Around the delivery location;
- With household members;
- With neighbors where appropriate;
- With your building reception or mailroom;
- With the applicable delivery carrier.
If you are still unable to locate the shipment, contact our support team for further assistance.
Damaged Orders
If your order arrives damaged, contact us promptly and provide your order number and photographs showing the issue.
Our team will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy.
Contact Us
For shipping questions:
Scalpmora
1062 Rue Henri-M.-Perrault
Montreal, QC H1A 5K3
Canada
Email: support@scalpmora.shop
Phone: (866) 995-6636