Refund policy
Return & Refund Policy
Last Updated: August 24, 2026
At Scalpmora, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return and refund policy subject to the conditions below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To begin a return, contact us at:
Please include your order number, the item you wish to return, and a brief explanation of the reason for the return.
Return Eligibility
To help us process your return efficiently, returned items should generally:
- Be returned within 30 days of delivery;
- Be in reasonably good condition;
- Include the original product components where applicable;
- Not have been intentionally damaged, altered, or misused.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
Free Returns
Scalpmora provides free eligible returns within the 30-day return period.
Please contact our customer support team before sending a product back. We will provide the appropriate return instructions when your request is approved.
Products sent to an address without prior return authorization may experience processing delays.
Damaged, Incorrect, or Defective Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@scalpmora.shop.
Please provide:
- Your order number;
- A description of the problem;
- Photographs of the item where appropriate.
Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Refunds
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider and is outside Scalpmora's direct control.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has already been shipped. If the order cannot be cancelled, you may request a return after receiving it in accordance with this policy.
Exchanges
If you would like another item or variation, please contact our support team. Depending on the circumstances, we may ask you to return the original item and place a new order.
Refunds for Lost Shipments
If your shipment appears to have been lost in transit, please contact us so we can review the tracking information and available delivery records.
We will work with the relevant shipping provider where necessary before determining the appropriate resolution.
Contact Information
For all return and refund questions:
Scalpmora
1062 Rue Henri-M.-Perrault
Montreal, QC H1A 5K3
Canada
Email: support@scalpmora.shop
Phone: (866) 995-6636